Substitution Policy

At PhilippinesChocolate.com, we are dedicated to ensuring the smooth and timely delivery of your order as specified. In certain situations, the chocolates or arrangements you have selected may require substitutions. Please be assured that any substitutions made will be of equal or greater value, maintaining the quality and overall appeal of your order.

Our objective is to replicate your chosen arrangement as closely as possible, using chocolates or items that are similar in quality and value. Substitutions may be necessary to ensure that your order is delivered on time and meets our high standards. This may involve replacing a specific chocolate with an equivalent or superior alternative.

While we make every effort to maintain consistency in arrangements, variations may occur based on product availability and seasonal factors. Rest assured that any substitutions will be made with your satisfaction in mind.

For chocolate assortments, gift baskets, and other specialty items, substitutions may be made in the contents or packaging. We guarantee that any replacements will be of equal or greater value, and we will strive to preserve the essence of the original selection.

Our commitment is to provide you with a delightful and satisfying chocolate experience, and we appreciate your understanding in allowing us the flexibility to make necessary substitutions to fulfill your order seamlessly. If you have specific preferences or concerns, please feel free to contact our customer service team, and we will do our best to accommodate your requests. Thank you for choosing PhilippinesChocolate.com for your chocolate and gifting needs.